RETURNS AND EXCHANGES GUIDELINES 

We hope that you'll absolutely love your Necesse The Label order, but if for any reason you'd would like to return your item(s), we can certainly arrange that. Please ensure that the guidelines outlined below are observed to guarantee your refund.

Your return request must be lodged within 30 days of receiving your order. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

ONLINE RETURNS 

To start a return, please log into your customer account, from which you can request a refund or an exchange.

1. Go to: https://web.global-e.com/Returns/Portal/mZn6
2. Find your order by entering your order number, including the #, and email address. 
3. Select the item(s) you wish to return and provide a reason for return.
4. Click 'Express prepaid return'
5. Print your return label.
6. Please pack all items in original condition and packaging, with all tags in place.
7. Affix the prepaid shipping label to the outside of the box, covering any existing shipping labels on the box.
8. Arrange a collection or find your nearest drop-off point using https://mydhl.express.dhl/us/en/home.html#/createNewShipmentTab

• Choose your country's location. This option can be found by clicking on the flag symbol at the top right of the page.
• When asked if you need to create a shipping label, choose 'no', as the prepaid label for your return has already been created.
• Select the option 'I have a DHL Waybill Number' from the drop-down menu.
• Enter your waybill number in the requested field- you can find this under the barcode on your label.
• Please also enter your contact number in the field next to it, along with your country prefix code.
• When prompted, please fill out the relevant address and contact details.
• Enter the weight and dimensions of your parcel.
• Choose a date and time that suits you.
• Finally, follow the confirmation requests to schedule the pickup of your items and take note of your reference number.

Alternatively, you can call DHL, quoting your 10-digit waybill number and request for them to collect the package at a time that suits you. If you need an account number, please use 967107428.

INTERNATIONAL RETURNS

If you are not completely satisfied with your Necesse The Label product, we offer free shipping for international returns.
Please be aware that any international customs duties and taxes paid at checkout or upon receipt of goods are non-refundable, and only the product cost will be refunded.

EXCHANGES
To request an exchange, please email hello@necessethelabel.com - be sure to include your order number and the item(s) you wish to exchange. Subject to availability, we will exchange eligible items returned to us within 30 days. If an exchange is not possible, we will first offer store credit. The new item will be shipped after the returned item has been received and inspected.

REFUNDS

To receive a refund for returned items, eligible products must be returned and reach us within 30 days of receipt. Please note that refunds can only be processed to the original payment method used, and it may take up to 30 days to reflect in your account. This timeframe is beyond our control. Shipping fees are non-refundable.

FAULTY GOODS

Please note that returns for faulty items will only be accepted if the goods were faulty at the time of delivery. At Necesse The Label, we thoroughly inspect each item before dispatch. All items returned as faulty will be examined upon receipt, and those considered to be subject to fair wear and tear will not be accepted as faulty. Additionally, we cannot be held responsible for garments damaged during washing if our care instructions were not followed. We will replace a faulty item if a replacement is available in stock. If you wish to receive a replacement, please indicate this when contacting us about the fault.

If a replacement is not available, you will have the option to receive a credit note or a refund to your card for the value of the item at the time of purchase. Please note that refunds may take up to 30 days and are subject to regulatory guidelines.