Necesse The Label is a luxury loungewear brand dedicated to merging sustainability with elegance. Our collections are inspired by timeless literature and crafted with the utmost care using eco-friendly materials, ensuring each piece is both versatile and sophisticated.

We offer unique reversible designs with one side in classic black and the other showcasing a bespoke print inspired by 'Romeo and Juliet'. Our commitment to ethical practices and minimal fabric wastage, along with our luxurious, timeless designs, make us truly unique.

Our debut collection features:

• Reversible Silk Tee
• Reversible Silk Pants
• Reversible Silk Slip Dress
• Reversible Silk Robe
• Camisole
• Shorts

Each item is meticulously designed to provide comfort and style, with a nod to the timeless elegance of Shakespeare's 'Romeo and Juliet'.

The short answer: We recommend dry cleaning to ensure the longevity and lustre of each of our garments. For more in-depth information, see our page on caring for your Necesse items here.

Pre-ordering an item means reserving a product by purchasing it before it's officially released, or even before the item's in stock. It's essentially a method to guarantee our customers that you'll receive the item as soon as it's released, even if there is high demand or limited availability.

Preordering is the best way to ensure you get the pieces you love, especially since our collections are crafted in small batches with sustainability in mind. By preordering, you also support our ethical production practices, helping us plan and produce more efficiently with minimal waste.

To place a preorder, simply select the desired item from our preorder collection, choose your size, and proceed to checkout as you would with any other purchase. Your payment will be processed at the time of the preorder to confirm your reservation.

One you select your item in your chosen size, you simply pay in full for the item. Once the item arrives at our warehouse, we'll ship it within one business day. You can check the status of your items on our order status page. We’ll also send you a shipping confirmation email when your pre-order ships.

Preordered items are typically shipped within 4-6 weeks after the preorder window closes. You will receive an email notification with tracking details once your order has been dispatched.

We completely understand that plans can change. If you need to cancel or modify your preorder, please contact our customer service team within 24 hours of placing your order at hello@necessethelabel.com. If you change your mind after that 24 hour window, you may have to simply go through the normal 'returns' process.

Yes, payment is required at the time of preorder to secure your item. This helps us manage production efficiently and minimize waste, aligning with our sustainability values.

Yes, our standard return and exchange policy applies to preordered items. You can return or exchange your purchase within 30 days of receiving it, provided it is unworn, undamaged, and in its original packaging. Please refer to our return policy for more details.

Preordered items are offered at the same price as they will be once they are in stock. However, preordering guarantees your access to these limited-edition pieces, which may sell out quickly once available.

We offer complimentary shipping within Australia. Orders will ship within 1-2 business days of purchase. While we offer international shipping, please note that delivery times and costs may vary based on location.

Yes, once your order is dispatched, you will receive a tracking number via email. Use this to monitor your shipment and update delivery instructions if needed.

If you need to cancel or make changes to your order, please contact our customer service team as soon as possible at hello@necessethelabel.com. We will do our best to accommodate your request, though changes cannot be guaranteed once the order is processed.

We accept returns within 30 days of receipt for unworn, unwashed items in their original condition with tags attached. Please contact our customer service team to initiate a return.

Exchanges are welcome within 30 days of receipt. Items must be unworn and in their original condition with tags. Reach out to our customer service team at hello@necessethelabel.com to arrange an exchange.

Returns and exchanges are processed within 1-3 business days after we receive the item. Refunds will be issued to the original payment method.

Unfortunately, we cannot refund any duties and taxes paid on international orders.

If you receive a faulty item, please email us at hello@necessethelabel.com with your order number and a photo of the defect. Our team will assist you promptly to resolve the issue, whether it requires a repair, replacement, or refund.

We use eco-friendly fabrics and packaging, partner with ethically certified suppliers, and design our pieces to minimize fabric waste. Our dedication to sustainability is reflected in every aspect of our brand. For further information, please see this lovely page.

We collaborate exclusively with ethically certified craftsmen to ensure fair labor practices and safe working conditions, reinforcing our commitment to social responsibility. For more specific information, have a read through of our ethical standards here. 

Yes, we offer discounts during major sales events such as Black Friday, Boxing Day, and EOFYS. We also offer sporadic giveaways, which we notify our customers about via our newsletter and our social media channels. Follow us on social media or sign up for our newsletter to stay informed about upcoming promotions.

For any inquiries, please email us at hello@necessethelabel.com. Our dedicated customer service team is ready to assist you with any questions or concerns.

Follow us on Instagram and TikTok for the latest updates, exclusive content, and more. Join our community and stay connected with Necesse The Label.